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• sharon on Optus

  Hi there I have been trying to get them to unlock my Nokia E71 for over 3 weeks. It is prepaid and I own the phone but don't get good OPTUS coverage here so need to change. They gave me the code after a week, "code Error" comes up 10 different agents have helped me so far. They tell me to go to optus shop, went there, they can't help, they told me to contact Nokia, went there, they can't help. In the meantime i am paying more and more to Optus to keep the service going.. I have now contacted the Ombudsman as I am over it. They are useless and each different staff member has no solution
  Posted May 02, 2012
• Stefan on Telstra

  Earlier this month (April, 2012)I have tried to bundle my various Testra services through a Testra related company called TGA Group. In order for this migration to go ahead I was advised by the TGA consultant to cancel my Telstra Bigpond ADSL account. I was assured that there would be no problem and that this would be the speediest way to proceed. I cancelled by Bigpond ADSL account on Tuesday the 17th of April. I was told that the process would take five days and there would be no problem. Now it has turned out that it is not possible for my line to be connected to ADSL2. There also seems to be a problem to re-connect my original ADSL service. I have had numerous phone conversations (at least 9 hours on the phone) with Telstra that all lead no nothing. I have never had any form of communication from Testra informing me of what is going on. I am a publisher and run a publishing business from this number. The internet is integral to my business. I have no idea what is going to happen next and am very afraid that perhaps it may not even be possible to re-connect my previous ADSL service which I have had for two to three years and never had a problem with. This would have a serious and detrimental effect on my business and would cost greatly. I think it is totally appalling and unacceptable that I was given wrong advice over such an important matter. I have had significant losses in time, aggravation and business because of not being properly connected. I have lodged various complains which have reference numbers. However, nobody has EVER called me back. The service and experience has been terrible and I advise anybody to be very careful when following advice given by the TGA Group. I have now been 14 days without connection and counting.
  Posted May 01, 2012
• Linc on Amaysim

  Its a good service and a great price. However twice now in the two months i have been with them the service has pretty much dropped out all together for most of the day (second time is today). I called them and they were unaware of any service issues. Either they are lying or really dont know OR - its an issue of priorities with the optus network. I would assume amaysim is further below virgin in terms of priorities on the optus network. I know splendour tickets went on sale today. Maybe there is an overload. Linc
  Posted Apr 27, 2012